We're working hard to deliver your order promptly and aim to dispatch all orders within 1 working day of receiving full payment for the goods.
Our orders are delivered by a tracked service using DPD, Royal Mail and Parcel Force. We aim to deliver items on a next day service. However, this can not always be guaranteed.
Links to service providers:
Kuehne + Nagel- outside of UK Pallet Shipping
0151 243 3938
0151 665 0211
Lombard Shipping – UK Pallet Shipping
0151 545 4220
if your parcel has not arrived within 4 working days from when you receive your order dispatch email, please contact firstname.lastname@example.org in the first instance.
For made to order items, or items not currently in stock, an approximate delivery lead time or expected delivery date will be provided when ordering. This is not a guaranteed delivery as, on rare occasions, there may be delays to us receiving the stock. In the event of a delay, we will update you as soon as possible on the expected delivery date.
Packing, Carriage & Handling Charges
For deliveries to UK addresses the delivery charges are as follows:
Click & Collect is unavailable due to Covid-19 restrictions.
£4.49 ex. VAT (£5.39 incl. VAT) per order for orders below £50, excluding VAT
FREE DELIVERY on orders £50 or more, excluding discounts and VAT
**NB Customers eligible for zero rated VAT, postage is not exempt.
Items needing a pallet courier service will need to be verified as we need to ensure the driver can get to the drop off location.
Please note higher delivery charges apply to Northern Ireland, Highlands and Islands. For these destinations the checkout process will calculate the cost after the delivery address has been confirmed, our customer services team will check these charges for large items and contact you if they differ from the calculated costs.
Next Day Delivery
If you require next day delivery guaranteed, we suggest you call the office on 01772 814555 to ensure the following:
- Last collection slot is still available
- Goods are in stock
- Address verification
White Glove Delivery Service
Please call 01772 814555 for details of our white glove delivery service, this is when we can arrange a person to deliver and setup he goods your requiring. PLEASE NOTE this is not a free service. Price is dependant on location and services required.
Out of Stock Items
Under normal circumstances, all goods on your order will be despatched in full. If, however, an item is out of stock we aim to advise you via phone or email and endeavour to supply the item as soon as possible.
Non UK Deliveries
Currently, we cannot deliver to addresses outside the UK for orders placed on this website.
For international enquiries please contact our export department on +44 (0) 1772 814555.